ManageEngine ServiceDesk 13.0

ManageEngine ServiceDesk is a user-friendly system for managing services and requests provided in an organization’s IT departments. This program is based on the best practices for increasing organizational productivity, namely ITIL. This program helps users manage and navigate all IT-related processes in an organization. This product provides a large database for managing the configuration of the organization’s IT infrastructure.

With this database, you can create meaningful relationships between different configuration items and, if a problem occurs in one of the configuration sections, you can find the root cause of the problem. On the other hand, because configuration management in this software is graphical, you can easily identify the relationship between different components.

Through this program, you can inform users of predefined problems. In addition, there is a knowledge base in this program that, by completing the information in this knowledge base, users are able to find answers to predefined questions and problems without contacting the support unit. Customers can search this knowledge base using the desired keywords and find answers to most important questions.

One of the most important features of service management systems is the recording and classification of various events. This program is able to record all types of events, problems and issues that arise in the program and also determine their termination or ongoing status.

Another feature of this program is the management of an organization’s assets. Hardware such as printers, scanners, routers, firewalls, switches and other network equipment and hardware platforms are considered important assets of an organization, and all these items can be extracted and managed using the smart scanner of this program.